Awww, that's fantastic!

I don't know if you read my earlier article below about the Director of First Impressions? Well, here's a fantastic example of just that. The difference here though is that the Director of First Impressions was only ten years of age!

We've been working recently with a couple of small vehicle mechanic businesses, the sort of place you go to get your car serviced. One of our female mystery shoppers had a very poor experience at the first of these, where she was treated in quite a condescending way, almost being patronised. There was no offer of a seat while she waited, no coffee offered etc.

And then she went to the next business. On opening the door into a small but well turned out office, she was immediately greeted with a smile, eye contact and a warm "hello". From a ten year old boy!

He was smartly turned out, wearing a clean top embroidered with the name of the business and he immediately welcomed our shopper to the business. He organised everything efficiently, offered our shopper a seat, a coffee and asked what type of magazine she might like to read whilst she waited. He enquired as to how she was today and was friendly and chatty, genuinely taking an interest in the shopper and developing a great rapport. Our shopper felt like a friend of this business and a really valued customer!

The lad was on half-term and helps out in his Dad's business. He told our shopper that he takes pride in cleaning the office/waiting room too but would definitely not do the vaccuuming while a customer was waiting, so as not to offend with the noise!

What a brilliant little story. What a fantastic attention to detail! This lad understands great customer service at that tender age and he has created in our shopper, a raving fan of his Dad's business. I love it!

If you need help creating raving fans of your business, let us talk to you about mystery shopping. Find us at www.shopperanonymous.co.uk/contact/kent